Privacy Policy – How Spree Protects Your Data

03 How We Use Your Data

Spree uses your personal information for specific, legitimate purposes only. We do not process data in ways that are incompatible with why it was originally collected. The main ways we use your data are:

• Account management: Creating and maintaining your player account, verifying your identity and keeping your profile up to date.
• Payment processing: Handling deposits and withdrawals in PKR via JazzCash, Easypaisa, Raast, bank transfer and other supported methods.
• Platform personalisation: Remembering your game preferences, language settings and display choices to give you a smoother experience.
• Promotions and bonuses: Determining your eligibility for welcome offers, reload bonuses, VIP rewards and event-based promotions such as PSL or T20 cricket specials.
• Security and fraud prevention: Detecting suspicious activity, preventing multi-accounting and protecting the integrity of games and betting markets.
• Responsible gaming: Monitoring gameplay patterns to identify signs of problem gaming and ensuring our self-exclusion and limit tools work correctly.
• Legal compliance: Meeting our obligations under applicable data protection and financial regulations.
• Customer support: Responding to your queries, resolving disputes and following up on complaints.

04 Sharing Your Data

Spree does not sell your personal data. We share information only where it is strictly necessary to operate our platform or where we are legally required to do so. The limited categories of recipients are:

1. Payment processors: To complete deposits and withdrawals, we share necessary financial data with providers such as JazzCash, Easypaisa, Raast and partner banks. These providers have their own privacy obligations and are not permitted to use your data for any other purpose.
2. Identity verification services: Third-party KYC (Know Your Customer) providers may receive your identity documents to assist with account verification. These services operate under strict data handling agreements.
3. Technology and hosting partners: Our platform infrastructure is supported by trusted technology vendors who process data only on our behalf and under our instructions.
4. Analytics providers: Aggregated, anonymised usage data may be shared with analytics platforms to help us understand how the platform is used and where improvements can be made. This data cannot identify you individually.
5. Legal and regulatory authorities: We may disclose personal data if required to do so by a lawful request from a competent authority, court order or to protect the rights and safety of Spree or its users.

All third parties who process your data on behalf of Spree are bound by data processing agreements that prohibit them from using your information for their own commercial purposes.

05 Data Retention

We keep your personal data for as long as your account is active and for a reasonable period afterwards, in line with our legal and operational obligations. Specifically:

• Account and identity data is retained for the duration of your account and for a period following closure, as required by applicable financial record-keeping standards.
• Transaction records — including PKR deposits and withdrawals — are kept for a minimum period to support dispute resolution and audit requirements.
• Support communications are retained for a reasonable period to ensure continuity if you re-open a query.
• Analytics and usage data in anonymised form may be retained indefinitely as it cannot be linked back to any individual.

Once the applicable retention period has passed and there is no legal basis to continue holding your data, it is securely deleted or anonymised. You may request earlier deletion — please see the section on Your Rights below.

06 Security Measures

Protecting your personal and financial data is a core responsibility at Spree. We employ a range of technical and organisational measures to safeguard your information against unauthorised access, alteration, disclosure or destruction.

• Encryption in transit: All data exchanged between your device and Spree servers is protected by TLS (Transport Layer Security) encryption.
• Encryption at rest: Sensitive data stored on our systems — including identity documents and payment details — is encrypted using strong cryptographic standards.
• Access controls: Only authorised Spree personnel with a legitimate business need can access personal data, and all access is logged and monitored.
• Fraud detection: Automated systems continuously monitor account activity for signs of suspicious behaviour, unusual login attempts or payment irregularities.
• Regular security reviews: Our systems and processes are reviewed regularly to identify and address potential vulnerabilities.

07 Cookies & Tracking

Spree uses cookies and similar tracking technologies to make the platform work correctly and to improve your experience over time. A cookie is a small text file stored on your device when you visit a website. Here is how we use them:

• Essential cookies: Required for core functions such as keeping you logged in, maintaining your session and remembering your game settings. These cannot be disabled without breaking platform functionality.
• Analytics cookies: Help us understand which games are most popular, how players navigate the site and where the experience can be improved. Data collected is aggregated and not linked to individual identities.
• Preference cookies: Remember your display preferences, notification settings and other customisations so you do not have to re-enter them each visit.
• Security cookies: Used to detect unusual patterns that may indicate bot activity, fraud or unauthorised access attempts.

You can manage or disable non-essential cookies through your browser settings at any time. Disabling analytics cookies will not affect your ability to play games or use any core platform features.

08 Your Rights

As a Spree player, you have clear rights over the personal data we hold about you. These rights can be exercised at any time by contacting our support team with your account details and a description of your request.

• Right to access: You can request a copy of the personal data we hold about you, including your account information, transaction history and communication records.
• Right to correction: If any information we hold is inaccurate or out of date, you can ask us to correct it. For certain changes — such as updating your name — identity verification may be required.
• Right to deletion: You can request that we delete your personal data. We will action this unless we are required by law to retain certain records, or unless the data is necessary to resolve an outstanding dispute or balance.
• Right to restrict processing: In certain circumstances, you can ask us to pause the processing of your data while a concern is investigated.
• Right to data portability: You can request your data in a structured, commonly used format so that you can transfer it to another service if you choose.
• Right to object: You can object to your data being used for direct marketing purposes at any time. We will stop using it for that purpose upon receipt of your objection.

We aim to respond to all data rights requests within 30 days. In some cases, where requests are complex or numerous, this may extend to 60 days — we will let you know if this applies. There is no charge for exercising your rights under normal circumstances.

09 Minors

Spree is strictly an adult entertainment platform. We do not knowingly collect personal data from anyone under the age of 18. Registration requires confirmation that you are 18 or older, and we carry out age verification checks as part of our standard account process.

If we discover that an account has been created by or on behalf of a minor, we will immediately close the account, return any real-money balance to the deposit source where possible, and securely delete all associated personal data. If you believe a minor has registered on Spree, please contact our support team immediately so we can investigate and act promptly.

10 Third-Party Links

The Spree platform may occasionally reference or link to third-party content — for example, official cricket board results, PSL standings or payment provider information pages. These external resources are governed by their own privacy policies, over which Spree has no control.

We recommend that you review the privacy policy of any external site you visit. Spree is not responsible for the data practices of any third-party website, and a reference or link to external content does not constitute an endorsement of that site's privacy standards.

11 Policy Updates

Spree may update this Privacy Policy from time to time to reflect changes in how we operate, the services we offer or applicable legal requirements. When we make significant changes, we will display a notice on the platform and update the "Last updated" date at the top of this page.

We encourage you to review this policy periodically so you remain informed about how your data is handled. Continued use of the platform after an update is published constitutes your acceptance of the revised policy. If you have concerns about any changes, please contact our support team before continuing to use the platform.

12 Contact Us

If you have any questions, concerns or requests related to this Privacy Policy or how your personal data is handled, please get in touch with the Spree support team. We take all privacy enquiries seriously and aim to respond promptly and thoroughly.

You can reach us through the live chat feature on the platform, or by emailing our support team at the address shown in the footer of this page. When contacting us about a data rights request, please include your registered account email address and a clear description of your request so we can assist you efficiently.

For queries specifically related to responsible gaming tools — such as deposit limits, cooling-off periods or self-exclusion — please visit our dedicated Responsible Gaming page, or refer to our FAQ for quick answers to common questions.